About the Role
We are looking for a customer-focused and empathetic Customer Service Representative to serve as the first point of contact for our clients. You will handle inquiries, resolve issues, and ensure every interaction reflects our commitment to excellence.
Job Roles & Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve product or service issues by clarifying the customer's complaint and determining the cause
- Maintain detailed records of customer interactions and transactions
- Follow up with customers to ensure their issues are fully resolved
- Collaborate with internal teams to escalate and resolve complex issues
- Contribute to team goals by meeting individual performance metrics
What We're Looking For
- High school diploma or equivalent required; bachelor's degree preferred
- Proven customer service experience (1+ years)
- Excellent verbal and written communication skills
- Strong problem-solving ability and emotional intelligence
- Familiarity with CRM systems and helpdesk software
- Ability to multitask and manage time effectively in a fast-paced environment
Recruitment Process
Our hiring process is fully remote. Initial interviews are conducted via microsoft Teams (Chat & Audio). Selected candidates will then take part in a one week online training program delivered through video sessions.
We use Teams chat as our primary communication channel to ensure flexibility and efficient information sharing.